Refund policy
THOMDOGPAW Return & Refund Policy
Returns
We accept return requests within 30 days of delivery.
To be eligible for a return, your item must be unused, unworn, unwashed, and in its original condition, with original tags attached where applicable.
To start a return, please contact us at thomdogpawali@163.com before sending your item back. If your return is accepted, we will provide return instructions. Items sent back without first requesting a return may not be accepted.
For returns due to incorrect sizing, change of mind, or personal preference, the customer is responsible for return shipping costs.
We do not currently offer direct exchanges. If you need a different size, color, or product, please return the original item for a refund and place a new order.
Damaged, defective, or incorrect items
Please inspect your order when it arrives. If your item is defective, damaged, or if you receive the wrong item, contact us at thomdogpawali@163.com.
For approved claims involving a defective, damaged, or incorrect item, THOMDOGPAW will provide an appropriate resolution, which may include a replacement or refund. Where a return is required due to our error, THOMDOGPAW will cover the reasonable return shipping cost.
Final Sale
Items are non-returnable only when they are clearly marked “Final Sale” at the time of purchase.
Discounted or sale-priced items are not automatically considered Final Sale unless explicitly stated.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, we will initiate your refund to your original payment method within 5 business days.
Your bank, card issuer, or payment provider may require additional time to process and post the refund to your account.
Original shipping charges are generally non-refundable for returns due to incorrect sizing, change of mind, or personal preference.
If the return results from a defective item, incorrect item, or another error on our part, applicable original shipping charges may also be refunded.
Order cancellations
Orders cancelled before fulfillment are eligible for a full refund. Once an order has entered fulfillment or has shipped, it must be handled under our standard return process.
Contact
For questions about returns or refunds, contact:
We typically respond within 1–2 business days.